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An order is created every time a customer checks out in your Store. Each order records what was bought, who bought it, where it ships, and how much was paid. This page shows you how to find your orders, read their statuses, work through a sale from start to finish, refund a customer, and keep private notes on an order. You’ll find orders in your site dashboard under Store (المتجر) → Orders (الطلبات). This is different from your account portal, which is only for billing Glowply itself.
Not sure how to open your site dashboard? Sign in to your account portal and click Glowply dashboard on your site card — it opens in a new tab. See Site dashboard overview. Your orders live in the site dashboard, not the account portal.

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The Orders list

Open Store → Orders to see every purchase in one list, with the newest at the top. Each row gives you the essentials at a glance:
  • The order number and the date it was placed.
  • The customer’s name.
  • The status (for example processing or completed).
  • The total amount, in Egyptian pounds (EGP, ج.م).
From the list you can:
  • Search for an order by number, customer name, or email.
  • Filter by status to focus on, say, only the orders you still need to ship.
  • Open an order to see its full details.
New orders also appear on your dashboard home so you can act on them quickly. See Site dashboard overview.

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Order statuses

A status tells you where an order is in its journey, from the moment a customer pays to the moment it’s complete. As you handle an order, you move it from one status to the next.
Most online sales move along the same path: pending → processing → completed. You’ll spend most of your time turning processing orders into completed ones as you ship them.
A cancelled or refunded order can’t simply be reversed back to processing. If you cancel or refund by mistake, the cleanest fix is to ask the customer to place the order again. Change status carefully.

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Open an order

Click any order in the list to open its full detail page. Everything about that sale is on one screen:
  • Items — the products ordered, with the quantity and price of each, and the order total.
  • Customer — their name, email, and phone number.
  • Shipping address — where the order is being sent.
  • Billing details — the customer’s billing name and address, and how they paid.
  • Status — the current status, which you can change from here.
  • Order notes — a running log of activity and any notes you add (see Add order notes).
Read the whole order before you start preparing it. Check the quantities, confirm the shipping address, and note anything the customer wrote so the package matches what they expect.

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Process an order

Here’s the everyday flow for handling a new sale, from the order arriving to the customer receiving it. Use the order’s detail page for each step.
1

Open the new order

In your site dashboard, go to Store → Orders and open the order you want to work on. New orders usually arrive as processing once payment is confirmed.
2

Check the details

Review the items and quantities, confirm the shipping address, and read any note the customer left. Make sure you have everything in stock before you start.
3

Prepare and pack the order

Gather the items, pack them, and get the parcel ready to send. If you arrange your own courier or delivery, book it now.
4

Update the status as you go

Keep the status accurate so you always know what’s outstanding. Leave it on processing while you prepare it, then move it to completed once it’s shipped or delivered. See Update an order’s status.
5

Add a note if needed

Record anything useful — a tracking number, the courier, or a customer request — as an order note so you have a record. See Add order notes.
6

Mark it completed

When the order is delivered (or on its way and nothing is left to do), set its status to completed. It moves out of your active queue.
After you mark an order completed, go back to Store → Orders and confirm it shows the new status. Anything still on processing is work you haven’t finished yet.

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Update an order’s status

You change a status from inside the order. Open the order, choose the new status, and save.
  • Move an order to processing once you’re ready to fulfill it.
  • Set it to completed when it’s shipped or delivered and nothing is left to do.
  • Use on hold to pause an order while you wait — for example, for a manual payment to clear — then move it forward when you’re ready.
  • Use cancelled for an order that won’t go ahead, such as one the customer no longer wants.
Changing a status can notify the customer by email, so they’re kept in the loop as their order progresses. Keep statuses up to date and your customers always know where their order stands.

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Fulfill an order

Fulfilling an order simply means preparing the items and getting them to the customer. Glowply doesn’t ship for you — you pack and send the order yourself (or through your own courier) — and you use the order’s status to track that work. A typical fulfillment looks like this:
1

Confirm it's paid

Make sure the order is processing, which means payment is in. Don’t ship a pending order until its payment is confirmed.
2

Pack the items

Prepare exactly what’s on the order, double-checking quantities and any options the customer chose (like size or color).
3

Send it and record the details

Hand the parcel to your courier, then add an order note with the tracking number or delivery details for your own record.
4

Mark it completed

Set the order to completed so it leaves your active queue and the customer is notified that it’s done.
Adding the tracking number as an order note keeps a tidy history on each sale, so you can answer “where’s my order?” questions in seconds.

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Refund an order

If you need to return a customer’s money — for a return, a cancellation, or a problem with the order — you can issue a refund from the order itself.
1

Open the order

In Store → Orders, open the order you need to refund.
2

Choose to refund it

Start a refund on the order. You can refund the full amount or enter a partial amount — for example, refunding one item out of several, or covering a shipping issue.
3

Confirm the refund

Review the amount and confirm. The order’s status updates to refunded (or partially refunded if you returned only part of the total).
4

Let the customer know

Add an order note explaining the refund, and message the customer so they know it’s on the way.
A refund returns money to the customer and can’t be undone from the order. Double-check the amount before you confirm. The time it takes to appear on the customer’s card or wallet depends on their bank.
Refunds here return money for a customer’s purchase in your Store — they’re separate from your Glowply Wallet and Subscription, which are about paying Glowply. For billing questions, see Wallet & top-ups.

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Add order notes

Order notes are a running log attached to each order. Some notes are added automatically as the order changes status; you can also add your own at any time. Notes are a great place to keep a tracking number, a reminder, or a record of what you told the customer. There are two kinds of note:

Private note

Only you and your team see it. Use private notes for internal reminders — a tracking number, stock to follow up on, or a packing instruction.

Note to customer

Shared with the customer (they’re notified). Use these to send an update, such as confirming dispatch or explaining a delay.
To add one, open the order, type your note in the order notes area, choose whether it’s private or to the customer, and add it. It appears in the order’s history with the date and time.
Keep a short note on every order you ship — the courier and tracking number at minimum. Future you will thank you when a customer asks about their delivery.

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Common questions

Pending means payment hasn’t been confirmed yet. Often the customer started checkout but didn’t finish paying. Wait a little, and if it stays pending the customer may simply need to order again. Don’t ship a pending order until it moves to processing.
Cancelled stops an order that won’t go ahead — useful before any money needs to move or for an unpaid order. Refunded means you’ve returned money the customer already paid. If a paid customer cancels, you’ll usually refund them.
Yes. When you start a refund you can enter a partial amount instead of the full total — for example, refunding a single item or a shipping charge while keeping the rest of the order. The status then shows the order as partially refunded.
In most cases, yes — moving an order to processing, completed, or refunded can send the customer an email update. That’s why it’s worth keeping statuses accurate: it keeps customers informed without extra work from you.
No. You prepare and send each order yourself (or through your own courier). Glowply gives you the order details and the statuses to track fulfillment, but the packing and delivery are up to you.
Each order shows the customer’s details, and every buyer is also collected under Customers with their order history. See Customers.

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Where to go next

Customers

See who buys from you, with their contact details and full order history.

Products

Add items, set prices and stock, and create options like size and color.

Coupons

Create discount codes customers enter at checkout to drive more sales.

Store analytics

Track revenue, orders, and best sellers over time.

Store overview

See everything you can do in your Store and the everyday seller flow.

Back to your dashboard

Return to your site dashboard home and its setup checklist.
Need a hand with an order? Reach our team by live chat, WhatsApp, or email at support@myglowply.com. See Contact support.