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New to Glowply or stuck on a quick question? Start here. These are the questions people ask most often, with short, plain answers. If you need step-by-step help, follow the links into the full guides — and if you can’t find what you need, contact support.
Glowply now works in one place. You sign in at glowply.com and land straight in your site dashboard, where you build pages and run your store. The old account portal at /my-account/ has been retired — see Your account & billing for where each part went.

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Getting started

Glowply is a “website and online store as a service” built for small businesses and online sellers. You sign up, verify your phone, and Glowply automatically builds you a hosted website with a built-in store — including the address, secure HTTPS, and the store itself. You then manage everything from a simple dashboard, with no servers or technical setup to worry about.For the full picture, see How Glowply works.
No. Glowply is made for people who have never built a website. Your site is created for you automatically, hosting and security are handled in the background, and you edit your pages visually in the Builder — no code required. If you can fill in a form and click around a dashboard, you can run your Glowply site.
Go to glowply.com, choose Start now, and fill in your site address, name, email, phone, and a password. You’ll then verify your phone with a 6-digit code (sent on WhatsApp first, with an SMS fallback). After that, Glowply builds your site automatically and signs you in to your new dashboard.See Quickstart and Account verification for the details.
Your site lives at <name>.myglowply.com, where <name> is the site address you chose when you signed up — for example, cairo-flowers.myglowply.com. The address must use lowercase English letters, numbers, and hyphens only, and it can’t start or end with a hyphen. You get one site per account.
Yes. You always keep your <name>.myglowply.com address, and a custom domain (like www.yourbrand.com) can be mapped to your site on request. Custom domains aren’t self-serve — contact support and we’ll set it up for you. See Site management for more.

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Billing

Billing runs on a prepaid balance. Credit is added to your account, and your monthly subscription renews itself automatically from that balance — there’s no card charged at renewal time. When you sign up, a free trial starts automatically. After the trial, and at the end of every period after that, the renewal amount is taken from your balance. As long as it covers the renewal, your site keeps running.See Subscription & renewals and Billing & payments.
Contact support and the team will arrange it with you. Adding credit isn’t self-serve at the moment: the old top-up screen was retired with the account portal, and its replacement in your site dashboard isn’t connected yet.
If you already see a Subscription & Billing page in your dashboard with a yellow “Preview — sample data” notice, that page isn’t live. The plan, dates, and amounts on it are placeholder examples, not your real billing.
Card, mobile wallet, and InstaPay are all supported — let support know which you’d prefer. Payments run on a secure hosted page provided by our payment partner, and card payments are protected with 3-D Secure. All amounts are in Egyptian pounds (EGP). See Billing & payments.
A card is only used when you choose to add credit. Renewals are always taken from your prepaid balance, never from a card automatically.
Glowply is a single monthly plan, billed in Egyptian pounds (EGP). Longer renewal periods cost less per month. Prices aren’t listed here because they can change — for current pricing see glowply.com, and contact support for your exact renewal amount.
If a renewal comes due and your balance doesn’t cover it, your subscription becomes past due and your site may be paused. Glowply keeps retrying the renewal automatically — you don’t have to trigger anything. As soon as the balance covers it, the next retry succeeds, your status returns to active, and your site comes back.
While your subscription is past due, your site can be temporarily paused and visitors may not be able to reach it. Contact support as soon as you can so we can clear it.
Full details are in Subscription & renewals.
Yes. A free trial subscription starts automatically the moment your site is created — there’s nothing separate to buy. Nothing is charged during the trial. Before it ends, get in touch so your balance covers the first renewal.
Yes — contact support and we’ll send you a copy. Self-serve invoice history is coming with the new billing screen in your dashboard.

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Account & subscription

Cancelling goes through support — it’s never been self-serve. Contact support and we’ll take care of it for you. If you simply stop paying, an unpaid renewal will leave your subscription past due rather than cancelling it.
Glowply offers a single monthly plan, so there’s no upgrade, downgrade, or plan switch to choose. If your needs change, contact support and we’ll help.
All three go through support at the moment — the Account tab where you used to edit them lived in the retired portal. Contact support and we’ll update them for you. See Account settings.
Use Forgot password? on the Glowply login page. Glowply sends a reset link to your email — open it and set a new password. See Account settings and Logging in.
It’s been retired. Signing in at glowply.com now takes you straight into your own site dashboard, and billing is moving there too. Old /my-account/ links forward you automatically. See Your account & billing.

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Hosting, security & sign-up rules

Yes. Hosting is included, and your site is secured automatically with HTTPS (an SSL certificate). There’s nothing to buy, install, or configure — it’s all handled for you in the background. See Site management.
Sign-up supports Egyptian phone numbers. Your verification code is sent on WhatsApp first, with an SMS fallback. Each phone number can be used for one trial sign-up, and your phone and email must be unique to your account. See Account verification.
Each account includes one <name>.myglowply.com site. If you need an additional site, contact support and we’ll advise on the best option for you.

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Getting help

There are three easy ways to reach us:
  • Live chat — click the chat bubble (or Help) on any page.
  • WhatsApp — message our support number.
  • Email — write to support@myglowply.com.
Use support in particular to cancel or change your subscription, change your email, or request a custom domain. See Contact support.
Start with Troubleshooting for the most common fixes. If your site is offline, an unpaid renewal is a common cause — a past-due subscription can pause your site. Contact support with your site address and we’ll check it and help.

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Still have a question?

How Glowply works

The big picture: from sign-up to a live site and store.

Your account & billing

Where everything lives now, and how billing works today.

Troubleshooting

Fixes for the most common issues.

Contact support

Reach us by chat, WhatsApp, or email.