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Glowply runs on a prepaid balance. You add credit to your account, and each renewal is taken from that balance automatically — there’s no card charged on a schedule. Keep enough credit and your site simply stays online.
Adding credit isn’t self-serve right now. The top-up screen that used to live in the account portal was retired with the portal, and its replacement in your site dashboard isn’t connected yet. To add credit today, contact support and the team will arrange it with you.

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How paying works

1

Credit is added to your balance

You pay Glowply, and the amount is credited to your account as prepaid balance.
2

Renewals draw from that balance

When a renewal comes due, the amount is deducted automatically. Nothing is charged to a card at renewal time.
3

Your site stays online

As long as the balance covers each renewal, nothing interrupts your site. See Subscription & renewals.
All amounts are in Egyptian pounds (EGP / ج.م). Prices aren’t listed here because they can change — contact support for your current renewal amount.

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Adding credit today

1

Contact support

Reach out by email, live chat, or WhatsApp — see Contact support.
2

Tell us your site address

Give your yourname.myglowply.com address so we can find your account quickly.
3

We arrange the payment

The team confirms the amount and takes you through paying it, then credits your balance.

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What’s coming to your dashboard

Billing is moving into your own site dashboard, under Settings → Subscription & Billing. Once it’s connected, that one screen will let you:
  • See your current plan, status, and next renewal date
  • Choose a renewal period — 1, 3, 6, or 12 months, with longer periods costing less per month
  • Renew early, with the extra time added to the end of your current period so you lose no days
  • Pay by bank card, mobile wallet (such as Vodafone Cash or Orange Cash), InstaPay, or from your existing balance
  • Read your invoice history and pick up receipts
Not connected yet. If you already see a Subscription & Billing page with a yellow “Preview — sample data” notice, everything on it is a placeholder example — the plan, the dates, the amounts, and the invoices are not your real billing, and the buttons don’t do anything. Please don’t rely on it, and contact support for anything you actually need.
Only the store owner sees that page. It’s marked Store owner only and won’t appear for other users you add to your site.

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Is it secure?

Yes. When you pay Glowply, the payment itself runs on a secure hosted page provided by our payment partner, and card payments add a 3-D Secure confirmation from your bank — a quick verification step, such as a one-time code sent to your phone.
  • Your full card details are entered on the payment provider’s page, not stored by Glowply.
  • Your connection is always secured with HTTPS.
  • Your balance only changes once a payment is genuinely confirmed.

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Frequently asked questions

All payments are in Egyptian pounds (EGP / ج.م).
No. Card, mobile wallet, and InstaPay are all supported. Let support know which you’d prefer.
No. A card is only ever used when you choose to add credit. Renewals come out of your prepaid balance.
No. A declined payment never charges your card and never changes your balance. Try again, or use another method.
Yes — contact support and we’ll send you a copy. Self-serve invoice history is coming with the new billing screen.
Credit keeps your subscription active and isn’t designed to be withdrawn. If you paid by mistake or have a billing question, contact support.
The old top-up screen lived in the account portal on glowply.com, which has been retired. Its replacement is being built into your own site dashboard. Until it’s connected, support handles top-ups for you.

Subscription & renewals

How renewals, trials, and past due work.

Your account & billing

Where everything lives now that the portal is gone.

Contact support

Add credit, settle a past-due renewal, or ask for an invoice.