What changed. These details used to be editable in the Account tab of the account portal. That portal has been retired, so name, email, and phone changes now go through support. Password resets still work the same way, from the login page.
Your details
Email has always been fixed to keep your account identity stable across Glowply and your site. Name and phone are handled by support for now, until account settings return to your dashboard.
Change your password
You reset your password from the Glowply login page — Glowply emails you a secure reset link.1
Go to the login page
Open glowply.com and choose Login to your account (تسجيل الدخول).
2
Choose “Forgot password?”
Select Forgot password? below the sign-in form.
3
Enter your email
Type the email address on your account and submit the form.
4
Check your email
Glowply sends a reset link to that address. Open it and follow the link.
If you don’t see it within a few minutes, check your spam or junk folder.
5
Set a new password
Choose a new password (at least 8 characters), then sign in with it.
Signing out
Use the logout option in your site dashboard to end your session. You’ll be returned to the Glowply sign-in page and can log in again any time.Frequently asked questions
Why can't I change my name or phone myself right now?
Why can't I change my name or phone myself right now?
Those fields lived in the account portal, which has been retired. Until account settings return to your site dashboard, contact support and the team will update them for you.
Why can't I change my email myself?
Why can't I change my email myself?
Your email is tied to your account identity. Changing it through support keeps everything connected — your sign-in, your notices, and your site — so nothing gets out of sync.
Is my Glowply password the same as my site password?
Is my Glowply password the same as my site password?
You only need one. You sign in at glowply.com with your Glowply password, and Glowply signs you in to your site automatically — there’s no second password to remember.
My password reset email didn't arrive.
My password reset email didn't arrive.
Give it a few minutes and check your spam or junk folder. Make sure you’re checking the inbox for your account’s email address. If it still doesn’t arrive, contact support.
I changed my name — does my site address change too?
I changed my name — does my site address change too?
No. Your name is a personal detail on your account. Your site address (
yourname.myglowply.com) is separate and stays the same. See Site management.Can I add a second person to my account?
Can I add a second person to my account?
Your Glowply account belongs to one account holder. You can add users to your website itself from the Users section of your site dashboard — that controls access to your site, not to your Glowply billing. For help, contact support.
Related
Logging in
How signing in works, and what to do if you can’t get in.
Your account & billing
Where everything lives now that the portal is gone.
Site management
Your site address, HTTPS, and custom domains.
Contact support
Update your details or get help with your account.