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Need a hand? The Glowply support team is here to help. You can reach us by live chat, WhatsApp, or email, and a few requests — like changing your plan or your email — are handled by support directly. This page shows you how to get in touch and how to get the fastest answer.
You don’t need to know which area your question is about. Whether it’s your account portal (billing, subscription, wallet) or your site dashboard (your store, pages, and the Builder), reach out through any channel below and we’ll point you the right way.

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Ways to reach us

Pick whichever channel suits you. They all reach the same team.

Live chat

Click the chat bubble — or Help — on any Glowply page to start a conversation with us right where you are.

WhatsApp

Prefer messaging? Reach the team on WhatsApp and we’ll reply to your chat.

Email

Write to support@myglowply.com. Best for longer questions or when you want to attach screenshots.

From the portal

Open your account portal and use the help option there to send your question with your account details attached.

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Live chat

Live chat is the quickest way to reach us. Look for the chat bubble in the corner of the screen — or a Help option — on any Glowply page, including your account portal and your site dashboard.
1

Open the chat

Click the chat bubble (or Help) on any page. A chat window opens.
2

Describe what you need

Type your question and include your site address (name.myglowply.com) so we can find your account quickly.
3

Get a reply

Send your message and we’ll respond in the chat. If we need a moment, leave your email so we can follow up.

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WhatsApp

If you’d rather message us, you can reach the team on WhatsApp. Send your question along with your site address, and we’ll reply to your chat.

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Email

For longer questions, or when you want to attach screenshots, email support@myglowply.com from the address on your account.
Writing from the email address linked to your Glowply account helps us verify it’s really you and answer faster.

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What to include

The more we know up front, the faster we can help. Whichever channel you choose, try to include:
  • Your site address — your name.myglowply.com web address, so we can find your account
  • A clear description — what you were trying to do, what happened, and what you expected instead
  • Screenshots — a picture of the screen or any error message, which often explains things faster than words
If something isn’t working, tell us the exact step where it went wrong. For example: “I’m on the Wallet page, I clicked Top up, and the payment window didn’t open.” Specific details get you a specific answer.
Mention whether you were in your account portal or your site dashboard when the issue happened. It helps us go straight to the right place.

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Things only support can do

Most of Glowply is self-serve — you manage your wallet, your site, and your store yourself. A few changes are handled by the support team to keep your account safe and consistent. Reach out to us for any of these.

Cancel or change your subscription

There’s no cancel, upgrade, or downgrade button in the portal. Contact support to cancel or change your plan.

Change your email

Your sign-in email is read-only. Support updates it for you so everything stays connected.

Request a custom domain

Using your own web address (like yourbrand.com) is set up by request — our team maps it to your site.

Account access help

Locked out, lost access to your email, or unsure about your account? We’ll help you sort it out.
Glowply will never ask for your password. To reset it, use the Change password option in your Account settings — we’ll email you a secure reset link instead.

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Frequently asked questions

Email us at support@myglowply.com. For a quicker reply, use the live chat — click the chat bubble or Help on any Glowply page.
The chat bubble (or a Help option) appears on Glowply pages, including your account portal and your site dashboard. Click it to start a conversation.
There’s no cancel button in the portal. Contact support and we’ll cancel or change your plan for you. See Subscription for how billing works.
Your sign-in email is read-only, so reach out to support and we’ll update it. Learn more in Account settings.
Yes — request a custom domain through support and our team maps it to your site. You keep your name.myglowply.com address too. See Site management.
First, check your Wallet and Renewals & past due. If the issue continues, contact support with your site address and a screenshot, and we’ll look into it.

Subscription

Cancel or change your plan through support.

Account settings

Update your details and change your email via support.

Site management

Request a custom domain for your site.

Troubleshooting

Quick fixes for common issues before you reach out.