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Your subscription is what keeps your Glowply site and store online. It starts as a free trial the moment your site is created — there’s no separate purchase to make. After the trial, it renews itself automatically from your prepaid Glowply balance.
Your subscription runs in the background — it isn’t something you have to operate. This page explains what happens automatically and when you need to get in touch.
Where you’ll see this. Your plan, renewal date, and invoice history are moving to Settings → Subscription & Billing in your site dashboard. That screen isn’t connected yet — see Your account & billing for what to expect. In the meantime, contact support for your current status or renewal date.

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How the free trial works

When your site is built, Glowply creates a free trial subscription for you automatically. During the trial:
  • Your site and store are fully online and usable.
  • Nothing is charged.
  • The trial runs for a set period, then your first renewal becomes due.
Before the trial ends, your balance needs enough credit to cover that first renewal. Contact support to arrange it.

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Subscription statuses

Your subscription is always in one of these states:

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How renewals are paid

Glowply doesn’t charge a card on a schedule. Every renewal is taken from your prepaid balance — credit that’s added to your account ahead of time.
1

A period ends

At the end of your trial, and again at the end of each period after that, a renewal becomes due.
2

The amount is taken from your balance

Glowply deducts the renewal amount automatically. There’s no card charge at renewal time and nothing for you to confirm.
3

Enough balance → your site stays active

The renewal succeeds, your status stays active, and your period moves forward to the next renewal date.
4

Not enough balance → past due

The renewal can’t complete and your subscription becomes past due. Glowply keeps retrying automatically.

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What “past due” means

Past due means a renewal came due but your balance didn’t cover it. Here’s what to expect:
  • Glowply retries the renewal automatically on a regular schedule — you don’t have to trigger anything.
  • As soon as your balance covers the amount, the next retry succeeds and your status returns to active.
  • While past due, your site may be paused until the balance is topped up.
While your subscription is past due, your site can be temporarily paused — visitors may not be able to reach it. Get in touch as soon as you can so the team can clear it and bring your site back.

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Recover from past due

Adding credit isn’t self-serve at the moment, so recovery goes through our team.
1

Contact support

Reach out through support with your site address and let us know your site is past due.
2

We arrange the payment with you

The team will confirm the amount due and take you through paying it.
3

Your subscription renews

Once your balance covers the renewal, the next automatic retry completes it. Your status returns to active and your site comes back — there’s nothing for you to press.
If your site doesn’t come back within a little while after a payment is confirmed, contact support again and we’ll check it for you.

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Changing or cancelling your plan

Glowply offers one monthly plan, so there’s no upgrade or downgrade to choose. Cancellations and plan changes go through support — they’ve never been self-serve.

Contact support

Email support@myglowply.com, start a live chat, or message us on WhatsApp to cancel or change your subscription.

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Frequently asked questions

No. Renewals are taken from your prepaid Glowply balance, never from a card automatically. A card is only involved when you choose to add credit.
Contact support and we’ll tell you. The Subscription & Billing page in your dashboard isn’t connected yet, so the date shown there is a placeholder, not your real renewal date.
There’s no single deadline you have to hit by hand — Glowply keeps retrying on a schedule. The sooner the balance is topped up, the sooner the next retry succeeds. Your site may be paused while past due, so it’s best to get in touch quickly.
No. Renewal is automatic. The next retry renews your subscription and returns your status to active on its own.
An unpaid renewal leaves your subscription past due rather than cancelling it, and your site can be paused. To formally cancel, contact support.

Your account & billing

Where billing lives now and what’s moving to your site.

Billing & payments

How paying works while billing moves to your dashboard.