> ## Documentation Index
> Fetch the complete documentation index at: https://docs.glowply.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Form submissions

> Form submissions collect the messages people send through forms on your site, such as a contact form. Learn how to read, respond to, and export them.

**Form submissions (إرسالات النماذج)** are the entries people send through forms on your site — for example, a **contact form**, an enquiry form, or a "request a quote" form. Each time a visitor fills in a form and sends it, their details are saved here so you never miss a message. You'll find Form submissions in your **site dashboard**, under **Store (المتجر)**.

<Info>
  **Which area am I in?** **Form submissions** lives in your **site dashboard** — the same place you run your Store and build your pages. Your billing, **Subscription**, and **Wallet** are separate, in your **account portal**. This page is about reading messages from your site, not paying for Glowply.
</Info>

## Where submissions come from

A form is something you add to a page with the **Builder (البلدر)** — Glowply's visual page editor. You decide which fields it asks for (such as name, email, phone, and a message) and where it sits on the page. When a visitor sends the form on your live site, the entry lands in **Form submissions**.

<Note>
  No forms yet? You add one by editing a page in the Builder and placing a form where you want it. See [Editing with the Builder](/en/site/builder-overview) to build your first contact form.
</Note>

## Open your form submissions

<Steps>
  <Step title="Open your site dashboard">
    Sign in to Glowply, open your **account portal**, and click **Glowply dashboard** on your site card. Your dashboard opens in a new browser tab.
  </Step>

  <Step title="Go to Store">
    In the side menu, open **Store (المتجر)**.
  </Step>

  <Step title="Open Form submissions">
    Choose **Form submissions (إرسالات النماذج)**. Your entries appear in a list, with the most recent at the top.
  </Step>
</Steps>

<Tip>
  Check your form submissions regularly, or set a routine — for example, once a day. A contact form only helps if someone reads what comes in and replies.
</Tip>

## What you'll see

Each submission is one message someone sent through a form. The list gives you a quick overview, and opening an entry shows you everything that was captured.

| In the list       | What it tells you                                                         |
| ----------------- | ------------------------------------------------------------------------- |
| **Date and time** | When the visitor sent the form.                                           |
| **Form**          | Which form on your site it came from, if you have more than one.          |
| **Sender**        | The person's name or email, so you can recognize the message at a glance. |
| **Status**        | Whether you've read or handled it yet, so nothing slips through.          |

Open a single submission to read the full message and every field the visitor filled in.

### What data is captured

Exactly what's saved depends on the fields you put in the form. A typical contact form captures:

* **Name** — who sent the message
* **Email** — where to reply
* **Phone** — an alternative way to reach them
* **Message** — what they wrote
* **Date and time** — automatically recorded when they sent it

<Note>
  You control which fields a form asks for when you build it in the Builder. Add only what you need — shorter forms are easier for visitors to complete. If you want a new field captured, edit the form in the Builder. See [Editing with the Builder](/en/site/builder-overview).
</Note>

## Respond to a submission

Form submissions are a record of what people sent you — you reply from your own email or phone, using the contact details in the entry.

<Steps>
  <Step title="Open the submission">
    Click the entry in the list to see the full message and the sender's details.
  </Step>

  <Step title="Reply using their contact details">
    Use the **email** or **phone** the visitor provided to get back to them — from your own email app or phone, just as you would any message.
  </Step>

  <Step title="Mark it as handled">
    If your list shows a read or handled status, update it once you've replied, so you can tell at a glance what still needs attention.
  </Step>
</Steps>

<Tip>
  Reply quickly. A fast response to a contact-form message often makes the difference between a curious visitor and a paying customer.
</Tip>

## Export your submissions

If you want to keep your entries outside Glowply — to follow up in a spreadsheet, or to build a mailing list — you can export them.

<Steps>
  <Step title="Open Form submissions">
    Go to **Store > Form submissions** in your site dashboard.
  </Step>

  <Step title="Choose the entries to export">
    Export everything, or first narrow the list to the form or dates you want.
  </Step>

  <Step title="Download the file">
    Use the export option to download your submissions as a file you can open in a spreadsheet.
  </Step>
</Steps>

<Warning>
  Your form submissions often contain personal details like names, emails, and phone numbers. Keep any exported file somewhere safe, share it only with people who need it, and contact a visitor only about what they got in touch with you for.
</Warning>

## Keep your inbox tidy

As messages add up, a little housekeeping keeps the important ones easy to find.

* **Handle, then mark** — reply to a message, then mark it read or handled so your unread list stays short.
* **Delete spam** — remove obvious junk entries so they don't clutter your list.
* **Export before clearing** — if you delete old entries to tidy up, export them first if you might need them later.

<Note>
  Deleting a submission only removes that saved message — it doesn't remove the form from your page. Your form keeps working and collecting new entries.
</Note>

## Common questions

<AccordionGroup>
  <Accordion title="How do I add a contact form to my site?">
    Edit the page where you want the form using the **Builder**, then place a form on it and choose its fields. Once it's live, every message a visitor sends arrives in **Form submissions**. See [Editing with the Builder](/en/site/builder-overview).
  </Accordion>

  <Accordion title="A visitor said they sent a message but I don't see it">
    Check that you're looking at the right form if you have more than one, and that your list isn't filtered to a narrow date range. If the form was only just added or changed, send a test message through it yourself to confirm entries are coming through.
  </Accordion>

  <Accordion title="Can I reply from inside Glowply?">
    Form submissions are a record of what people sent you. To reply, use the **email** or **phone** in the entry from your own email app or phone. Always respond promptly so visitors don't wait.
  </Accordion>

  <Accordion title="Are form submissions the same as orders?">
    No. **Form submissions** are messages from forms on your site, like a contact form. **Orders** are purchases customers make through your cart and checkout, and they live in their own section. See [Store overview](/en/store/store-overview).
  </Accordion>

  <Accordion title="Do form submissions cost me anything?">
    No. Collecting and reading form submissions is part of your site — there's no per-message charge. Your **Subscription** is what keeps your whole site and Store running, paid from your **Wallet**. See [Wallet & top-ups](/en/account/wallet).
  </Accordion>
</AccordionGroup>

## Where to go next

<CardGroup cols={2}>
  <Card title="Build a form" icon="pen-ruler" href="/en/site/builder-overview">
    Add a contact or enquiry form to a page with the Builder.
  </Card>

  <Card title="Manage your pages" icon="file-lines" href="/en/site/pages">
    Choose which page your form sits on, and organize your site.
  </Card>

  <Card title="Store overview" icon="store" href="/en/store/store-overview">
    See how Form submissions fits alongside the rest of your Store.
  </Card>

  <Card title="Orders" icon="receipt" href="/en/store/orders">
    Handle purchases customers make through your cart and checkout.
  </Card>
</CardGroup>

<Info>
  Looking for billing instead? Your subscription, **Wallet**, and account details live in your **account portal**. See [Wallet & top-ups](/en/account/wallet).
</Info>