> ## Documentation Index
> Fetch the complete documentation index at: https://docs.glowply.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> Reach the Glowply team by live chat, WhatsApp, or email — and see what to include so we can help you fast, plus the requests only support can handle.

Need a hand? The Glowply support team is here to help. You can reach us by **live chat**, **WhatsApp**, or **email**, and a few requests — like changing your plan or your email — are handled by support directly. This page shows you how to get in touch and how to get the fastest answer.

<Info>
  You don't need to know which area your question is about. Whether it's your **account portal** (billing, subscription, wallet) or your **site dashboard** (your store, pages, and the Builder), reach out through any channel below and we'll point you the right way.
</Info>

## Ways to reach us

Pick whichever channel suits you. They all reach the same team.

<CardGroup cols={2}>
  <Card title="Live chat" icon="comments">
    Click the **chat bubble** — or **Help** — on any Glowply page to start a conversation with us right where you are.
  </Card>

  <Card title="WhatsApp" icon="whatsapp">
    Prefer messaging? Reach the team on **WhatsApp** and we'll reply to your chat.
  </Card>

  <Card title="Email" icon="envelope">
    Write to **[support@myglowply.com](mailto:support@myglowply.com)**. Best for longer questions or when you want to attach screenshots.
  </Card>

  <Card title="From the portal" icon="headset">
    Open your **account portal** and use the help option there to send your question with your account details attached.
  </Card>
</CardGroup>

### Live chat

Live chat is the quickest way to reach us. Look for the **chat bubble** in the corner of the screen — or a **Help** option — on any Glowply page, including your account portal and your site dashboard.

<Steps>
  <Step title="Open the chat">
    Click the **chat bubble** (or **Help**) on any page. A chat window opens.
  </Step>

  <Step title="Describe what you need">
    Type your question and include your **site address** (`name.myglowply.com`) so we can find your account quickly.
  </Step>

  <Step title="Get a reply">
    Send your message and we'll respond in the chat. If we need a moment, leave your email so we can follow up.
  </Step>
</Steps>

### WhatsApp

If you'd rather message us, you can reach the team on **WhatsApp**. Send your question along with your site address, and we'll reply to your chat.

### Email

For longer questions, or when you want to attach screenshots, email **[support@myglowply.com](mailto:support@myglowply.com)** from the address on your account.

<Tip>
  Writing from the email address linked to your Glowply account helps us verify it's really you and answer faster.
</Tip>

## What to include

The more we know up front, the faster we can help. Whichever channel you choose, try to include:

* **Your site address** — your `name.myglowply.com` web address, so we can find your account
* **A clear description** — what you were trying to do, what happened, and what you expected instead
* **Screenshots** — a picture of the screen or any error message, which often explains things faster than words

<Note>
  If something isn't working, tell us the exact step where it went wrong. For example: "I'm on the **Wallet** page, I clicked **Top up**, and the payment window didn't open." Specific details get you a specific answer.
</Note>

<Tip>
  Mention whether you were in your **account portal** or your **site dashboard** when the issue happened. It helps us go straight to the right place.
</Tip>

## Things only support can do

Most of Glowply is self-serve — you manage your wallet, your site, and your store yourself. A few changes are handled by the support team to keep your account safe and consistent. Reach out to us for any of these.

<CardGroup cols={2}>
  <Card title="Cancel or change your subscription" icon="rotate" href="/en/account/subscription">
    There's no cancel, upgrade, or downgrade button in the portal. Contact support to cancel or change your plan.
  </Card>

  <Card title="Change your email" icon="envelope" href="/en/account/account-settings">
    Your sign-in email is read-only. Support updates it for you so everything stays connected.
  </Card>

  <Card title="Request a custom domain" icon="globe" href="/en/account/site-management">
    Using your own web address (like `yourbrand.com`) is set up by request — our team maps it to your site.
  </Card>

  <Card title="Account access help" icon="lock">
    Locked out, lost access to your email, or unsure about your account? We'll help you sort it out.
  </Card>
</CardGroup>

<Warning>
  Glowply will never ask for your password. To reset it, use the **Change password** option in your [Account settings](/en/account/account-settings) — we'll email you a secure reset link instead.
</Warning>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="What's the email address for support?">
    Email us at **[support@myglowply.com](mailto:support@myglowply.com)**. For a quicker reply, use the live chat — click the **chat bubble** or **Help** on any Glowply page.
  </Accordion>

  <Accordion title="Where do I find the live chat?">
    The **chat bubble** (or a **Help** option) appears on Glowply pages, including your account portal and your site dashboard. Click it to start a conversation.
  </Accordion>

  <Accordion title="How do I cancel my subscription?">
    There's no cancel button in the portal. Contact support and we'll cancel or change your plan for you. See [Subscription](/en/account/subscription) for how billing works.
  </Accordion>

  <Accordion title="How do I change the email on my account?">
    Your sign-in email is read-only, so reach out to support and we'll update it. Learn more in [Account settings](/en/account/account-settings).
  </Accordion>

  <Accordion title="Can I use my own domain name?">
    Yes — request a **custom domain** through support and our team maps it to your site. You keep your `name.myglowply.com` address too. See [Site management](/en/account/site-management).
  </Accordion>

  <Accordion title="My payment didn't go through — who do I contact?">
    First, check your [Wallet](/en/account/wallet) and [Renewals & past due](/en/account/renewals-and-past-due). If the issue continues, contact support with your site address and a screenshot, and we'll look into it.
  </Accordion>
</AccordionGroup>

## Related pages

<CardGroup cols={2}>
  <Card title="Subscription" icon="rotate" href="/en/account/subscription">
    Cancel or change your plan through support.
  </Card>

  <Card title="Account settings" icon="user" href="/en/account/account-settings">
    Update your details and change your email via support.
  </Card>

  <Card title="Site management" icon="globe" href="/en/account/site-management">
    Request a custom domain for your site.
  </Card>

  <Card title="Troubleshooting" icon="wrench" href="/en/troubleshooting">
    Quick fixes for common issues before you reach out.
  </Card>
</CardGroup>