> ## Documentation Index
> Fetch the complete documentation index at: https://docs.glowply.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Payments

> How paying works in Glowply: wallet top-ups go through a secure Kashier payment window, by card or wallet, and your balance credits once the payment is confirmed.

You pay for Glowply by topping up your **Wallet (المحفظة)**. Every top-up is handled on a secure payment page provided by **Kashier**, our payment partner. You pick a top-up bundle, the payment window opens, you pay, and your balance updates once the payment is confirmed.

This page explains what the payment step looks like and what happens after you pay. To choose a bundle and read your balance, see [Wallet & top-ups](/en/account/wallet).

<Note>
  Payments only ever go toward your Wallet balance. There's no separate card charge for renewals — your subscription renews from your Wallet credit. See [Wallet & top-ups](/en/account/wallet).
</Note>

## How paying works

When you start a top-up in your **account portal**, Glowply opens a secure Kashier payment window in a popup. You stay on the Glowply page underneath — the payment itself happens on Kashier's hosted page.

<Steps>
  <Step title="Start a top-up">
    In your account portal, open **Wallet** and choose a top-up bundle. See [Wallet & top-ups](/en/account/wallet) for the available bundles.
  </Step>

  <Step title="The payment window opens">
    A secure **Kashier** payment window opens in a popup. Choose how you want to pay — **card** or **wallet** — and enter your details on Kashier's page.
  </Step>

  <Step title="Confirm the payment">
    For card payments, you'll usually confirm with **3-D Secure** — a quick verification step from your bank, such as a one-time code sent to your phone. Complete it to authorize the payment.
  </Step>

  <Step title="You return to your Wallet">
    After paying, the window closes and you return to the Wallet page. Your balance updates as soon as the payment is confirmed.
  </Step>
</Steps>

<Info>
  The payment window is a secure, hosted page run by Kashier. Glowply never sees or stores your full card details.
</Info>

## Ways to pay

<CardGroup cols={2}>
  <Card title="Card" icon="credit-card">
    Pay with a debit or credit card. Card payments are protected with **3-D Secure**, so your bank confirms the payment with you before it goes through.
  </Card>

  <Card title="Wallet" icon="wallet">
    Pay from a supported mobile or digital wallet, if you prefer not to use a card.
  </Card>
</CardGroup>

<Note>
  The exact options on the payment page can vary. If you don't see a method you expected, choose another way to pay, or [contact support](/en/contact-support).
</Note>

## Saving a card

When you pay by card, Kashier may offer to **save the card** for next time. This is optional:

* **Save it** to make future top-ups faster — you won't need to re-enter the card number.
* **Skip it** and simply enter your card again on your next top-up.

<Tip>
  Saving a card is convenient if you top up regularly. You can still choose a different card or pay another way at any top-up.
</Tip>

## After you pay

Once your payment succeeds, you're returned to the Wallet and your balance updates.

<Steps>
  <Step title="A brief 'pending' is normal">
    Right after paying, your top-up may show as **pending** for a short moment. This is normal — Glowply confirms the payment securely before crediting your balance.
  </Step>

  <Step title="Your balance credits">
    As soon as the payment is confirmed, the credit is added to your Wallet and the top-up appears in your **transaction history** as a **Wallet top-up (شحن محفظة)**.
  </Step>
</Steps>

<Warning>
  Don't start a second top-up just because the first one shows **pending** for a moment — wait for it to finish so you aren't charged twice. If your balance still hasn't updated after a while, check your transaction history before trying again.
</Warning>

## If a payment doesn't go through

A payment that's **declined** by your bank or **abandoned** (you close the window or it times out) means **no charge** — your balance stays exactly the same.

* **Declined** — your bank didn't approve the payment. Check your card details and available funds, then try again, or use another card or wallet.
* **Abandoned or timed out** — the payment window stays open for a limited time. If it closes before you finish, just start the top-up again.

<Note>
  Nothing is deducted until a payment actually succeeds. A declined or abandoned attempt never reduces your Wallet balance and never charges your card.
</Note>

## Is it secure?

Yes. Payments run on Kashier's secure hosted page, and card payments add a **3-D Secure** confirmation from your bank.

* Your full card details are entered on Kashier's page, not stored by Glowply.
* Your connection to your Glowply site is always secured (HTTPS).
* Glowply confirms each payment on its own before crediting your Wallet, so your balance only changes when a payment is genuinely complete.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="What currency are payments in?">
    All payments are in Egyptian pounds (**EGP / ج.م**). For current top-up pricing, see the pricing details on glowply.com.
  </Accordion>

  <Accordion title="Do I need a card to pay?">
    No. You can pay by **card** or by **wallet**. Choose whichever you prefer on the payment page.
  </Accordion>

  <Accordion title="My balance still shows pending — what should I do?">
    Give it a moment. A short **pending** state is normal while Glowply confirms the payment. If your balance hasn't updated after a while, open your **transaction history** to check before retrying, and [contact support](/en/contact-support) if you're unsure.
  </Accordion>

  <Accordion title="My card was declined. Was I charged?">
    No. A declined payment never charges your card and never changes your Wallet balance. Check your card details and funds, then try again or use another method.
  </Accordion>

  <Accordion title="I closed the payment window by accident. Did I lose money?">
    No. Closing the window before the payment completes means nothing was charged. Just start the top-up again from your **Wallet**.
  </Accordion>

  <Accordion title="Can I get a refund?">
    Wallet credit keeps your subscription active and isn't designed to be withdrawn. If you topped up by mistake or have a billing question, [contact support](/en/contact-support).
  </Accordion>
</AccordionGroup>

## Related

<CardGroup cols={2}>
  <Card title="Wallet & top-ups" icon="wallet" href="/en/account/wallet">
    Choose a top-up bundle, read your balance, and review your transaction history.
  </Card>

  <Card title="Subscription" icon="rotate" href="/en/account/subscription">
    See how your plan renews automatically from your Wallet balance.
  </Card>

  <Card title="Renewals & past due" icon="triangle-exclamation" href="/en/account/renewals-and-past-due">
    Learn what happens if a renewal can't be paid, and how to recover.
  </Card>

  <Card title="Contact support" icon="headset" href="/en/contact-support">
    Get help with a payment, a refund question, or anything else.
  </Card>
</CardGroup>