> ## Documentation Index
> Fetch the complete documentation index at: https://docs.glowply.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing & payments

> How paying for Glowply works: a prepaid balance that covers your renewals, how to add credit while billing moves to your site dashboard, and what's coming.

Glowply runs on a **prepaid balance**. You add credit to your account, and each renewal is taken from that balance automatically — there's no card charged on a schedule. Keep enough credit and your site simply stays online.

<Warning>
  **Adding credit isn't self-serve right now.** The top-up screen that used to live in the account portal was retired with the portal, and its replacement in your site dashboard isn't connected yet. To add credit today, [contact support](/en/contact-support) and the team will arrange it with you.
</Warning>

## How paying works

<Steps>
  <Step title="Credit is added to your balance">
    You pay Glowply, and the amount is credited to your account as prepaid balance.
  </Step>

  <Step title="Renewals draw from that balance">
    When a renewal comes due, the amount is deducted automatically. Nothing is charged to a card at renewal time.
  </Step>

  <Step title="Your site stays online">
    As long as the balance covers each renewal, nothing interrupts your site. See [Subscription & renewals](/en/account/subscription).
  </Step>
</Steps>

<Note>
  All amounts are in Egyptian pounds (**EGP / ج.م**). Prices aren't listed here because they can change — [contact support](/en/contact-support) for your current renewal amount.
</Note>

## Adding credit today

<Steps>
  <Step title="Contact support">
    Reach out by email, live chat, or WhatsApp — see [Contact support](/en/contact-support).
  </Step>

  <Step title="Tell us your site address">
    Give your `yourname.myglowply.com` address so we can find your account quickly.
  </Step>

  <Step title="We arrange the payment">
    The team confirms the amount and takes you through paying it, then credits your balance.
  </Step>
</Steps>

## What's coming to your dashboard

Billing is moving into your own site dashboard, under **Settings → Subscription & Billing**. Once it's connected, that one screen will let you:

* See your current plan, status, and next renewal date
* Choose a renewal period — 1, 3, 6, or 12 months, with longer periods costing less per month
* **Renew early**, with the extra time added to the end of your current period so you lose no days
* Pay by **bank card**, **mobile wallet** (such as Vodafone Cash or Orange Cash), **InstaPay**, or from your existing balance
* Read your **invoice history** and pick up receipts

<Warning>
  **Not connected yet.** If you already see a **Subscription & Billing** page with a yellow **“Preview — sample data”** notice, everything on it is a placeholder example — the plan, the dates, the amounts, and the invoices are not your real billing, and the buttons don't do anything. Please don't rely on it, and [contact support](/en/contact-support) for anything you actually need.
</Warning>

<Note>
  Only the store owner sees that page. It's marked **Store owner only** and won't appear for other users you add to your site.
</Note>

## Is it secure?

Yes. When you pay Glowply, the payment itself runs on a secure hosted page provided by our payment partner, and card payments add a **3-D Secure** confirmation from your bank — a quick verification step, such as a one-time code sent to your phone.

* Your full card details are entered on the payment provider's page, not stored by Glowply.
* Your connection is always secured with HTTPS.
* Your balance only changes once a payment is genuinely confirmed.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="What currency are payments in?">
    All payments are in Egyptian pounds (**EGP / ج.م**).
  </Accordion>

  <Accordion title="Do I need a card to pay?">
    No. Card, mobile wallet, and InstaPay are all supported. Let support know which you'd prefer.
  </Accordion>

  <Accordion title="Will my card be charged automatically?">
    No. A card is only ever used when *you* choose to add credit. Renewals come out of your prepaid balance.
  </Accordion>

  <Accordion title="My card was declined. Was I charged?">
    No. A declined payment never charges your card and never changes your balance. Try again, or use another method.
  </Accordion>

  <Accordion title="Can I get an invoice or receipt?">
    Yes — [contact support](/en/contact-support) and we'll send you a copy. Self-serve invoice history is coming with the new billing screen.
  </Accordion>

  <Accordion title="Can I get a refund?">
    Credit keeps your subscription active and isn't designed to be withdrawn. If you paid by mistake or have a billing question, [contact support](/en/contact-support).
  </Accordion>

  <Accordion title="Why can't I top up myself any more?">
    The old top-up screen lived in the account portal on glowply.com, which has been retired. Its replacement is being built into your own site dashboard. Until it's connected, support handles top-ups for you.
  </Accordion>
</AccordionGroup>

## Related

<CardGroup cols={2}>
  <Card title="Subscription & renewals" icon="rotate" href="/en/account/subscription">
    How renewals, trials, and past due work.
  </Card>

  <Card title="Your account & billing" icon="compass" href="/en/account/overview">
    Where everything lives now that the portal is gone.
  </Card>

  <Card title="Contact support" icon="headset" href="/en/contact-support">
    Add credit, settle a past-due renewal, or ask for an invoice.
  </Card>
</CardGroup>