> ## Documentation Index
> Fetch the complete documentation index at: https://docs.glowply.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Account settings

> View and update your personal details in the Account tab — edit your name and phone, change your password, and learn why email changes go through support.

The **Account (الحساب)** tab is where your personal details live. Open it from your **account portal** to see the name, email, phone, and join date on file, update what you're allowed to change, reset your password, or sign out.

This page is about **you as the account holder** — not your subscription or your site. For billing, see [Subscription](/en/account/subscription) and [Wallet](/en/account/wallet).

## Open the Account tab

<Steps>
  <Step title="Go to your account portal">
    Sign in at Glowply and open your **account portal**.
  </Step>

  <Step title="Open Account">
    In the portal navigation, choose **Account (الحساب)**. You'll land on your account details.
  </Step>
</Steps>

## What you'll see

Your account details are shown as a simple read-only summary:

| Detail         | What it is                                                                       |
| -------------- | -------------------------------------------------------------------------------- |
| **First name** | Your given name, used across your Glowply account                                |
| **Last name**  | Your family name                                                                 |
| **Email**      | The address you signed up with — used for sign-in and important notices          |
| **Phone**      | The mobile number linked to your account                                         |
| **Join date**  | The month and year you created your Glowply account (for example, **June 2026**) |

<Info>
  If a field shows a dash (—), nothing has been saved for it yet. Open the editor to fill it in.
</Info>

## Edit your details

You can update your **first name**, **last name**, and **phone** yourself. Email is handled separately — see the note below.

<Steps>
  <Step title="Open the editor">
    On the Account page, choose **Edit (تعديل البيانات)**.
  </Step>

  <Step title="Update your name or phone">
    Change your **first name**, **last name**, or **phone** as needed. Each name can be up to **60 characters**.
  </Step>

  <Step title="Save">
    Choose **Save (حفظ التعديلات)**. A success message confirms your details were updated, and you return to your account summary.
  </Step>
</Steps>

<Note>
  **Email is read-only.** To keep your identity stable across your account and site, you can't change your sign-in email yourself. To update it, [contact support](/en/contact-support) and the team will make the change for you.
</Note>

<Tip>
  Keep your phone number current. It's the number linked to your account and the one Glowply uses to reach you about your site.
</Tip>

## Change your password

You don't set a new password directly in the Account tab. Instead, Glowply emails you a secure reset link.

<Steps>
  <Step title="Request a reset">
    In the **Security (الأمان)** section of the Account tab, choose **Change password (تغيير كلمة المرور)**.
  </Step>

  <Step title="Check your email">
    Glowply sends a password-reset email to your account address. Open it and follow the link.
  </Step>

  <Step title="Set a new password">
    On the reset page, enter and confirm a new password, then save. Use the new password the next time you sign in.
  </Step>
</Steps>

<Warning>
  The reset email goes to your account's email address. If you no longer have access to that inbox, [contact support](/en/contact-support) before requesting a reset — you may need to update your email first.
</Warning>

## Sign out

To end your session, choose **Log out (تسجيل الخروج)** at the bottom of the Account tab. You'll be returned to the sign-in page, and you can [log in](/en/logging-in) again any time with your email and password.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Why can't I change my email myself?">
    Your email is tied to your account identity. Changing it through support keeps everything connected — your sign-in, your notices, and your site — so nothing gets out of sync. [Contact support](/en/contact-support) and the team will update it for you.
  </Accordion>

  <Accordion title="I changed my name — does my site address change too?">
    No. Your name is just your personal detail on the account. Your site address (`<name>.myglowply.com`) is separate and stays the same. To learn about your address or a custom domain, see [Site management](/en/account/site-management).
  </Accordion>

  <Accordion title="My password reset email didn't arrive.">
    Give it a few minutes and check your spam or junk folder. Make sure you're checking the inbox for your account's email address. If it still doesn't arrive, [contact support](/en/contact-support).
  </Accordion>

  <Accordion title="Can I add a second person to my account?">
    Each Glowply account belongs to one account holder. If you need help managing access, reach out through [support](/en/contact-support).
  </Accordion>
</AccordionGroup>

## Related

<CardGroup cols={2}>
  <Card title="Portal overview" icon="house" href="/en/account/portal-overview">
    A tour of everything in your account portal.
  </Card>

  <Card title="Subscription" icon="rotate" href="/en/account/subscription">
    Your plan status, trial, and renewals.
  </Card>

  <Card title="Wallet & top-ups" icon="wallet" href="/en/account/wallet">
    The prepaid balance that keeps your site online.
  </Card>

  <Card title="Contact support" icon="headset" href="/en/contact-support">
    Reach the team to change your email or get help.
  </Card>
</CardGroup>